A: 1) "RTA"cabinet stands for ready-to-assemble. These are types of kitchen and bathroom cabinets that are sold with all the hardware and assembly accessories needed for a consumer to assemble. "RTA" cabinets are easy to store and deliver.
2) "Assembled" cabinets are not for online.
Q: Why is online pricing cheaper than in-store pricing?
A: 1) Online pricing does not include assembly. Online pricing has cheaper delivery costs because the packages are smaller density when they are not assembled.
2) In-store sales are for local sale only. We have a service that we provide as far as offering more customer/store interaction.
Q:How to place an online order?
A: 1.) If you already have a professional design from a place such as home depot, lowes, etc. we will follow the exact measurements you provide us with and give you an estimate based upon that.
2.) If you do not have a professional design, you can download our how to measure form and step by step finish your design. Once you have done so you then can email or fax it to us and we will provide you with a estimate based upon what you provided.
3.) Once you provide the layout and we provide you with the email estimate we will call with follow up questions in regards to finalized details that we will need.
4.) Once order is placed, we will send you a finalized contract/receipt.
Q:Why my cabinets came in have a different name than the name on my invoice or website?
A: For markting purposes, manufactures change the cabinet line names. However their come with the same Brand, quality and Warranty. cabinets model Codes usually remain the same. you can check the code on the box against your invoice.
Q: Are the cabinets in stock?
A : Yes. if an item is out of stock, we will email or call to let you know, and we will urge you to change your layout, but if you cannot change your layout, we would ship the in stock items right away and send the out of stock items as soon as they are available.
Q: Can I pick up my order at your warehouse?
A:Yes, for assembled cabinets you can come to our warehouse for pick up, so you can save some money on delivery.
For RTA cabinets we recommend them for delivery because we offer free delivery over $1599(zone 1). Most orders are over $1599(zone 1). For orders less then $1500(zone 1) or just on piece we do not offer pick up. We will ship via UPS or Fedex.
Q: Are the cabinets finished on the inside?
Q: Are the backs of the cabinets finished?
A: NO. If your are using cabinets for an island or a peninsula, we will add a panel to your order to cover the back.
Q: Can I have these cabinets assembled?
A: Yes assembly each cabinet will cost an additional $18.00, MD DC VA Only.
Q: What is the Product made of?
A: The cabinet front and door frames are made from solid wood. The door center panels of some cabinets are made from solid wood, while others are made from MDF with matching veneer. Cabinet boxes are 1/2" A grade plywood.
Q: Are cabinet knobs or handles in the Package?
Q: Will there be differences in grain pattern and color?
A: Our cabinetry is constructed from several pieces of solid wood and wood veneers on plywood. Differencesin grain pattern and color should be expected.
Color differences in wood are the result or variations in minerals found in the soil native to the tree's origin. Absorption of these minerals will vary by tree or parts of said tree. In addition, color changes can be experienced due to different exposure to light. All species of wood will display chrematics such as knots,pinholes, sap runs, mineral strands and darkening with age. It is the natural beauty of wood to exhibit these characteristics and they will be present throughout your cabinetry.
Q: Are your cabinets KCMA certified?
A: Our "T" series are certified by the Kitchen Cabinet Maker's Association (KCMA). The following are cabinets which are certified by KCMA certified cabinets and have undergone very rigorous testing assimilating years of household use.
Testing Procedures include:
Structural - 500 Pound load bearing capacity
Door and drawer open/close - 25,000 cycle
Door open strength - 65 pound additional hanging weight
Finish - Stain resistance to mustard, ketchup, alcohol, vinegar, and assortedhousehold chemicals
Finish - 24 hour detergent/water exposure
Learn more about KCMA testing procedures at http://www.kcma.org
Q: Are your cabinets CARBS 2 compliant?
A: We work with manufacturers who are constantly striving to reach and surpass all California Air Resources Board's standards on: Oasis, Tribecca, Pacifica, Sandstone Rope, Sienna Rope, New Yorker, Wave Hill, Shakertown, Ice White Shaker, Pepper Shaker, Honey,Cherry Glaze and Cinnamon Glaze.
The California Air Resources Board regulates air quality by ensuring that materials and air emissions meet the most stringent requirements. For more info visit http://www.arb.ca.gov
Q: How do I clean my cabinets?
A: Gently wipe the cabinet surface with a mild soap and water. Dry them immediately with a lint free cloth. You can also use a wax free emulsion type cleaner. Don't use solvents, abrasive cleaners or discoring pads as they will damage the surface of the cabinets